Job Description• Maintaining a positive, empathetic, and professional attitude toward customers at all times. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Knowing our products inside and out so that you can answer questions. • Processing orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments, and complaints. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Managing a team of junior customer service representatives. • Ensure customer satisfaction and provide professional customer support. • Providing introductory information to new customers • Ensuring that customers are satisfied with products or services • Following up with clients or customers to check that they are still satisfied with any purchases • Letting customers or clients know about additional products or services • Determining the quickest, most effective ways to answer a client’s or customer’s questions • Escalating queries and concerns • Troubleshooting common issues with a product or service • Working with a team of CSRs and other departments to find appropriate solutions
Required Education
• High school diploma, general education degree, or equivalent. • Ability to stay calm when customers are stressed or upset. • Comfortable using computers. • Experience working with customer support.
